Delivery & Returns

Shipping

Delivery usually takes 1 to 2 working days. All orders above £20 and delivered within mainland UK are shipped free of charge. All orders under £20, a £3.50 shipping charge is applicable.

We use DPD Predict service. This enables our courier, DPD, to send a text or       e-mail with a one hour delivery window. All you need to do is provide an e-mail address or/and a mobile phone number.

For delivery outside mainland UK please e-mail store@skate-shack.net for pricing.

Goods will not be dispatched until full payment has been received.

For small packages Skate Shack use Royal Mail. For larger packages we use DPD. All deliveries will require a signature therefore please provide an alternative delivery address if necessary. 

You must be at least 18 years old to order any goods from this website. The consumer has a cooling-off period of seven working days (Distance Selling Regulations 2000).

All products are subject to availability. If we are unable to supply a product we will inform you as soon as possible. We do our best to deliver goods in the stated timescale, but sometimes things happen which are out of our control.

Dates of delivery are approximate and unless we have caused the delay, we will not be held responsible for late arrivals.

Please note our warehouse is open Mon-Fri 8am - 3.30pm. Orders received outside of these times will be processed on the next working day.

Returns

Skate Shack will accept returns within 14 days of receipt. All items returned must be new and unused, in their original packaging with all tags still attached. We will not accept returns that are not in a saleable condition.

Skate Shack cannot accept broken skateboard decks due to the nature of the sport. Also unacceptable are skateboard decks which have been assembled into a complete skateboard as they are no longer in their original packaging.

At Skate Shack we want you to be completely satisfied with your purchase. However, if you are returning a product because you have ordered the wrong item and require an exchange, then return postage will be paid by yourself. The second delivery from Skate Shack to your address will be charged at £6.50 per delivery.

If you return an unwanted item within 14 days of receipt, we will issue a full refund (less delivery charges - orders under £20.00) All you pay is the return postage.

If Skate Shack has made an error in processing or a product is faulty, we will issue a full refund including return postage.

With all returns please telephone us on 0191 4608218 or e-mail us at store@skate-shack.net prior to posting. Please always obtain proof of posting. Within your package please give a reason for your return, include your name, address, order number, contact number and advise whether you require a refund or exchange. 

Christmas Returns:

Return date extended to 07.01.13

Returns Address

Skate Shack, 7 The Arcade, Metrocentre, Gateshead, Tyne & Wear, NE11 9YL

Cancellations

You have a right to cancel any order within 7 days of receipt (Distance Selling Regulations 2000).

If you require further information regarding our Shipping and Returns policy, please call us on 0191 4608218

Your statutory rights remain unaffected.